Indigo reportedly refuted the claims of an AirHelp survey, which alleged that the airline came among the worst on the basis of certain parameters including punctuality.

AirHelp releases an annual ranking of international airlines and airports. The rankings for airlines are based on three criteria — on-time performance, customer opinion, and processing of compensation claims.

The ‘AirHelp Score report 2024’ placed the domestic carrier near the bottom at 103rd place out of 109 analysed. The report also ranked Air India at 61st and AirAsia at 94th.

In a recent response to a global airline ranking survey by AirHelp, which placed IndiGo among the worst airlines in the world, the largest domestic carrier has strongly rejected the findings, questioning the credibility and methodology of the rankings.