Therapy chatbots powered by large language models may stigmatize users with mental health conditions and otherwise respond ...

In one example, OpenAI’s GPT-4o model gave a user who had said he had suffered a job loss a list of the tallest bridges in ...

While a major chatbot benefit is that it’s interacting with website visitors 24/7, that doesn’t mean it’s simply a “set it ...

In the buy-side FX space, speed and clarity are essential. This session covers how to make real-time sense of IB Chat—whether ...

People are leaning on AI tools to figure out what is real on topics such as funding cuts and misinformation about cloud ...

This session focuses on FX, showing how to extract meaningful signals from IB Chat. Learn how feeds and chatbots help ...

Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

A new report shows that 91% of AI users have a default artificial intelligence assistant they turn to for their AI tasks.

Behind the screen, a growing number of users are forming intense, sometimes unhealthy relationships with virtual characters.

Grok, the chatbot created by Elon Musk’s xAI, began responding with violent posts this week after the company tweaked its ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

A new Stanford University study reveals significant concerns about AI-powered therapy chatbots, finding they may reinforce ...