Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

More than1000 IndiGo passengers were allegedly stranded at Istanbul Airport for 24 hours without food or shelter after a ...

Pennsylvania Attorney General Michelle Henry calls for enhanced customer service standards to better serve the community.

The passengers shared their ordeal on X, claiming that they were promised food and accommodation by the airlines, but the ...

Japan Airlines is now offering to drop passengers’ luggage off at their hotels for them for a fee. But the program isn’t just ...

Leaders from Nuuly, Aviator Nation, and Parachute share how their fast-growing businesses manage customer service to drive ...

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Salary.com found that while AI is driving a decrease in the total number of customer service representatives (CSR), the relative demand for senior positions is increasing. With AI automating routine ...

Discover how call answering services enhance customer satisfaction, improve response time, and foster personalized ...

Tens of thousands of AWS customers use Amazon Connect to support more than 10 million contact center interactions every day.

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