A lawsuit claims Lincare’s failures caused the 2020 death of LeQuon Marquis Vernor, 27, as the troubled supplier faces trial in March.

According to a 2023 Pew Research Center survey, nearly half of Americans (49 percent) say their decision to tip depends on ...

Shares of ServiceNow (NYSE: NOW), the automation software and artificial intelligence (AI) company, were up today after the ...

Junior Bridgeman, former NBA player and successful entrepreneur, passed away at 71 after a medical emergency in Louisville. With an estimated $1.4 billion net worth, Bridgeman’s story is really one of ...

Discover what CRM reports are, their benefits, key features, and how they help businesses analyze customer data, sales, and performance efficiently.

Square reports on the most compelling global restaurant trends shaping the food and beverage industry in 2025, from ...

The ServiceNow Now platform Yokohama release includes the vendor’s full-court press on bringing agentic AI to every corner of the enterprise digital workload business.

Repsol, a diversified global energy group, has activities in hydrocarbons, biofuels, and electricity. Read what indicates a ...

Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

How much profit is enough?” It was a question posed by an upset electric customer venting at a recent Public Service ...

“We are really behind the 8-ball as a business,” Viya's CEO told commissioners, explaining some of the major changes the ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...