The lawsuit asks the judge to rule that an independent hearing officer preside over the company’s administrative hearing on ...
In this case, the chatbot was trained on internal Optum documents relating to SOPs for handling certain claims, which can help Optum employees answer questions about claims and their eligibility ...
This story was first published by investigative nonprofit. There was a time when Sharelle Menard thought her son would never ...
In this case, the chatbot was trained on internal Optum documents relating to SOPs for handling certain claims, which can help Optum employees answer questions about claims and their eligibility to be ...
As TechCrunch reports, a chatbot used by UnitedHealth Group's Optum Rx pharmacy benefit manager (PBM) to help employees figure out insurance claims and disputes was accidentally made public — and ...
Providers, patients and even some federal judges say progress-based insurance denials harm patients at key moments of mental ...
Billionaire entrepreneur Mark Cuban has been vocal about reshaping the U.S. health care system for years. During recent ...
Many Americans have faced the denial of mental health treatment by their insurance companies — at times despite vivid evidence of the risk such decisions pose ...
Shortly after TechCrunch reached out to Optum to ask about SOP Chatbot ... no real patient data was ever inserted into it, and the company claims none was used in its training.
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