Protecting consumers' rights is what CHOICE does best. This also means making sure our readers understand the powerful consumer protection tools at their disposal. So when your purchase blows up, ...

Those who don’t want the faff of attempting to return an unwanted Christmas gift might plan ahead, letting their loved ones ...

can help you start your complaint for free. First, what do you want to return? The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - ...

If you’ve had a damaged delivery or it didn’t arrive at all, your rights are protected by the Consumer Rights Act and the Consumer Contracts Regulations. Our guides can help you make a complaint.