Shep Hyken is a customer service/CX expert, author & keynote speaker. If 82% of U.S. consumers feel the U.S. government doesn’t provide great customer service, that means 18% believe that they do.

Food and Consumer Affairs Minister Pralhad Joshi on Tuesday launched several initiatives to strengthen consumer protection, ...

Ticker: American consumers feeling less confident in December; Government regulators close investigation into Ford Focus ...