Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, can greatly improve ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

Vendors are trying to appeal to employees to make the case that adopting AI-powered tools is in their best interest.

The new templates comprise a feature that allows users to automate routine tasks or processes, either by crafting their own sequence of steps within a Workflow, selecting and/or customizing one of the ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

The new, out-of-the-box agents include the following: Agents in SharePoint Users can create their own agents, tailored to specific SharePoint files, folders or sites that support common business ...

Understanding the productivity impacts of remote work was difficult as there is rarely a baseline, or regular measurement, of productivity for most knowledge workers. A single universal metric does ...