A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

In one example, OpenAI’s GPT-4o model gave a user who had said he had suffered a job loss a list of the tallest bridges in ...

People are leaning on AI tools to figure out what is real on topics such as funding cuts and misinformation about cloud ...

Chatbot fatigue is real. When website visitors see a floating icon inviting them to chat with AI—even on the website of a ...

Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

Grok, the chatbot created by Elon Musk’s xAI, began responding with violent posts this week after the company tweaked its ...

Behind the screen, a growing number of users are forming intense, sometimes unhealthy relationships with virtual characters.

This session focuses on FX, showing how to extract meaningful signals from IB Chat. Learn how feeds and chatbots help ...

When Karandeep Anand’s 5-year-old daughter gets home from school, they fire up the artificial intelligence chatbot platform ...

"Millions of people are turning to AI tools for guidance on health-related questions," said Natansh Modi of the University of ...

I found people in serious relationships with AI partners and planned a weekend getaway for them at a remote Airbnb. We barely ...

In the buy-side FX space, speed and clarity are essential. This session covers how to make real-time sense of IB Chat—whether ...