In this case, the chatbot was trained on internal Optum documents relating to SOPs for handling certain claims, which can help Optum employees answer questions about claims and their eligibility ...

As TechCrunch reports, a chatbot used by UnitedHealth Group's Optum Rx pharmacy benefit manager (PBM) to help employees ...

For example, the chatbot was trained on Optum's internal documents about handling claims and reimbursements. According to TechCrunch, while these documents were securely stored within ...

The report claims Optum's strategy specifically targets kids insured through Medicaid, a federal program administered through states that provides health coverage to people with low incomes.

It's the latest in a series of lawsuits against Express Scripts and Optum, as pharmacy benefit managers begin to come under more scrutiny.

Optum and home health provider Amedisys have extended the deadline for their proposed $3.3 billion merger amid a legal challenge from the Department of Justice. Here are 10 things to know: 1. In a Dec ...

In this case, the chatbot was trained on internal Optum documents relating to SOPs for handling certain claims, which can help Optum employees answer questions about claims and their eligibility ...

Shortly after TechCrunch reached out to Optum to ask about SOP Chatbot ... no real patient data was ever inserted into it, and the company claims none was used in its training.

In this case, the chatbot was trained on internal Optum documents relating to SOPs for handling certain claims, which can help Optum employees answer questions about claims and their eligibility to be ...